In episode 60 of Culture Crush, host Dan Dowman sits down with emotional intelligence expert Justin Bariso to discuss leadership challenges and building effective cultures.

This milestone episode touches on overcoming personality differences in the workplace, leveraging emotional intelligence, and fostering meaningful conversations.

Justin also shares insights from his work with EQ Applied and his experiences as a columnist for Inc. Magazine. Practical frameworks and tools, such as the ‘Three Question Rule’ and ‘Disagree and Commit,’ are highlighted to help listeners manage their emotions and improve team dynamics.

Culture Crush

🧡 Starbucks

➡️ For historically investing in the wholeness of your people through education and healthcare. Whilst things might have changed in the last few years, this employee focus remains a beautiful template for others to follow. We’ll be paying close attention to the next chapter…

🧡 (…and speaking of the next chapter) Brian Niccol

➡️ For your clear and actionable intentions about Starbucks’ future, and for actually spending one-on-one time with your baristas where they work in their home neighbourhoods.

Key Takeaways

✅ Emotional intelligence is a lifelong journey; it’s essential to keep practising and learning from experiences.

✅ Understanding personality differences can enhance collaboration and reduce friction within teams.

✅ Utilising frameworks like “disagree and commit” can help build trust and improve decision-making processes.

✅ Practising self-reflection after challenging interactions leads to personal growth and better emotional management.

✅ Small, intentional conversations can pave the way for improved workplace relationships.

Sound Bites

📢 “Good things come to those who ask.”

📢 “The key is learning from those mistakes and doing what I like to call an emotional post-mortem.”

📢 “Emotional intelligence is the ability to make emotions work for you instead of against you.”

Chapters

00:00 Introduction to Culture Crush

00:25 Meet Justin Bariso

02:14 Emotional Intelligence Explained

05:25 The Model of Collective Fluency

11:52 Justin’s Career Journey

18:34 The Power of Showing Up

23:33 Culture Crush: Starbucks’ New Leadership

30:14 Leadership and Wholeness

38:02 Practical Tools for Emotional Intelligence

43:45 Final Thoughts and Takeaways